Sales Coordinator

More details

Sales Coordinator
Birmingham, West Midlands

About Us

We are Cooksongold, a well-established global manufacturer of precious metal products that is part of HM Precious Metals, one of Europe’s largest refiners and processors of precious metals. We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors.

Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

The Role

We are looking for an experienced Sales Coordinator to provide a professional and efficient service to all customers, via inbound telephone calls and email.

Key Responsibilities:

- To deal with inbound customer calls professionally, taking orders and assisting with queries
- Providing email, live chat, social media and reviews support as and when required
- Providing prompt, efficient and consistent information and communication in line with company procedures
- Promoting sales and products by cross and upselling methods
- Reporting potential sales leads to the manager for follow-up action
- Attending update training sessions as and when required
- Maintaining a full understanding of all product lines
- Referring callers to the appropriate department as and when required
- To resolve all consumer issues and complaints within company-defined timescales, including consistent follow-up and escalation where necessary

About you

To succeed in this role, you'll need previous experience within a customer service role, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.

Benefits

You will benefit from:

- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products

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