Scrap Advisor

More details

We are Cooksongold, a well-established global manufacturer of precious metal products who are part of HM Precious Metals, one of Europe’s largest refiners and processors of precious metals. We provide a range of services such as bespoke manufacturing, stampings, and precious metal scrap refining. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical and automotive sectors.

Based in the heart of the Birmingham Jewellery Quarter, we are a friendly, well-established and growing business with 280 employees. We are highly rated by our customers – we were awarded a Feefo Trusted Platinum Service Award for 2024, as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

We are looking for an experienced Scrap Advisor to assist in the smooth running, booking in and management of precious metal customer scrap and to support the ongoing management of accounts in the Birmingham PMP Store.

Your duties will include:

• Greeting customers and serving them in a timely manner
• Daily administration and housekeeping tasks
• All stock is treated with the greatest of care and control
• Advice and guidance on products provided to customers
· Processing of scrap purchases are efficiently dealt with, separating alloys and grades by weight
· Processing incoming bullion from trade customers

From time to time, you may be required to assist in other areas of the store which may include:

· Preparing Customer Orders
· Serving walk-in customers
· Serving click & collect customers
· Performing stock control duties - We have a full stock take twice per year

To succeed in this role, you'll need previous experience in a customer facing role whilst being prepared to get involved in whatever it takes to get the job done

Previous experience of Precious Metals is advantageous, but not essential.

The benefits
You will benefit from:
- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products

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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.