Scrap Advisor

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ABOUT US
We are Cooksongold, the UK's largest one-stop-shop for the jewellery maker and we’ve been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of the Heimerle + Meule Group, one of Europe's largest refiners and processors of precious metals.
Our head office is based in the heart of Birmingham Jewellery Quarter, our London Trade Counter is in the centre of Hatton Garden, and together we form a friendly, well-established but growing business of 280 employees. With almost 60% of employees having worked at Cooksongold for over 5 years, why not come and join the team?
We are currently looking to recruit a confident Precious Metals Advisor to join our thriving, busy Hatton Garden Store. You will be the face of the store, offering a quick, reliable and friendly service to our customers.


THE ROLE
To assist in the smooth running of the London Precious Metals Purchasing Department. This is a customer facing role so you must remain professional at all times as you will be representing the Company. To assist in the booking in and management of precious metal / customers’ scrap. To support the ongoing management of accounts.


KEY RESPONSIBILITIES
You will be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.
· Customers are greeted and served in a timely manner.
· Processing of Scrap Purchases are efficiently dealt with, separating alloys and grades by weight.
· Processing incoming bullion from trade customers.
· Daily administration and housekeeping tasks are completed efficiently.
· All stock is treated with the greatest of care and control.

Other Duties
From time to time, you may be required to assist in other areas of the store.
This may include:
· Preparing Customer Orders.
· Serving walk-in customers.
· Serving click & collect customers.
· Performing stock control duties. (We have a full stock take twice per year).


ABOUT YOU
· Previous experience in a customer facing role
· Team spirit, you’ll need to be prepared to get involved in whatever it takes to get the job done
· Previous experience of Precious Metals is advantageous, but not essential.


BENEFITS
· Employee Assistance Programme, with free access to a GP, counselling & legal advice for you and your household
· Interest free loans for travel to work costs
· Up to 34 days’ paid leave per year
· A generous Pension Scheme, employee contributions are matched by the company up to 8%
· Life Assurance up x4 salary
· Discounts on company products – everything from precious metal to tools
· Eyecare Vouchers